We believe that a culture articulated through a clear set of values creates a common feeling of identity and direction, motivating staff and enhancing performance. 

It’s this dynamic and diverse culture, which focuses on customer experience, that helps attract and retain people who align with our clear set of values (see below) and have a broad range of skills, experience and backgrounds.

Our annual employee survey gauges staff engagement and satisfaction, more recently highlighting the importance of wellbeing. We have run a series of wellbeing webinars for employees and are launching a full programme of events for the coming year.