Delivering The Workspace Advantage

Two distinct parts that come together to drive growth and add value.

Combining asset ownership...

Portfolio value

Asset ownership ensures control and ability to adapt properties. Our extensive pipeline of refurbishment and redevelopment projects provides significant opportunity to add value over the long term.

66 Properties in london

£2.3bn Property portfolio

3.7m sq ft Space in our portfolio

456,000 sq ft New and upgraded space coming to market in 2018/19

and direct customer relationships is…

Platform value

Our unique, in-house marketing and operational platform means we build close relationships with our thousands of customers. The data and insight we gather as a result can be acted on immediately, ensuring we remain ahead of the game and provide the best service to our customers.

95,336 Website visits per month

238,868 Website page views per month

1,016 Customer enquiries per month

90% Customer satisfaction score

565 Customer viewings per month

317 Offer letters per month

93 New lettings per month

43 Renewals per month

Driving growth and adding value.

Our people

This year we have showcased some of the amazing people who help us deliver The Workspace Advantage across London.

Scroll down to see some of our people in action

How Anisha, Head of Marketing, helps us deliver The Workspace Advantage

Listening to our customers and reading our market is a big part of my team’s job and we are constantly thinking about how to optimise the customer experience.

It is all about ensuring that our prospects and customers have exactly what they need, and all the right information at their fingertips, when they need it. We want our product to be visually engaging and we’ve adopted VR technology to showcase new buildings before they launch.

Everything we do is about making our customers feel engaged throughout their Workspace journey.

Anisha Patel

Head of Marketing, pictured with her team at Kennington Park, Oval.

How Mesut Ulusoylu, Cluster Centre Manager in East London, helps us deliver The Workspace Advantage

Seeing round corners is an art I’ve perfected over the last couple of years. It means seeing things before they happen. From the big things, like a customer running out of space, to the little, such as water bottles in the meeting rooms not being refilled.

In my job, I worry about how I can do more for our customers. Knowing what they like (and don’t like) is all part of my day. Showing we care about that is a big part of how Workspace does things.

Mesut Ulusoylu

Cluster Centre Manager, pictured with Marnie Otton, Centre Manager, Pill Box, Bethnal Green.

How Sam Taylor, who we helped place as an apprentice at Cogent, helps us deliver The Workspace Advantage

XLP came to me with the chance to join Cogent as an apprentice nearly two years ago and I was so excited!

To learn and thrive under Cogent has been amazing so far. Thanks to Workspace and XLP, this apprenticeship has given me hope for a different career, which I really appreciate, as the university route was just not for me.

Sam Taylor

Apprentice at Workspace supplier, Cogent Electrical Services Ltd., pictured with Ian Hiley, Community Projects Manager at XLP, outside The Frames, Shoreditch.

How Bryony, Development Executive, helps us deliver The Workspace Advantage

Each refurbishment or redevelopment project is a blank canvas and starts with a discussion about the latest customer trends.

We have to think of everything before we start, from where to put the comms room to how much breakout space to create and the number of bicycle racks to install. We work closely with our architects to find the right solutions and create the best environments for our customers.

Bryony Gerega

Development Executive at Workspace, pictured with architects from Squire & Partners at The Frames, Shoreditch.

How Roshi Klair helps us deliver The Workspace Advantage

I am always on the move.

With 23 properties to manage, I spend my days visiting sites all over London, chatting to centre managers about new customers moving in or to our Facilities Technicians about any issues on site.

There’s a lot on my plate but it’s worth it when I see happy customers using our space.

Roshi Klair

Asset Manager at Workspace, pictured in the newly refurbished cafe, Grandpa Joe’s, at The Chocolate Factory in Wood Green.

Governance underpinning performance

‘The Board is focused on delivering the Workspace Advantage to all stakeholders. This means adhering to high governance standards, maintaining regular engagement with investors and stakeholders and a relentless focus on internal controls and risk management.’

Daniel Kitchen
Non–Executive Chairman

Daniel Kitchen

Chairman of the Nomination Committee

2

The Committee meets as required and so on two occasions during the year ended 31 March 2018.

“The right balance of skills, knowledge and experience on the Board and Executive Committee help us to deliver The Workspace Advantage to all our stakeholders.”

Chris Girling

Chairman of the Audit Committee

3

The Audit Committee met three times during the year ended 31 March 2018.

“Delivering The Workspace Advantage requires the Audit Committee to play a key role in ensuring the integrity of financial reporting and the maintenance of a sound internal control system.”

Jamie Hopkins

Chairman of the Risk Committee

5

The Risk Committee met five times during the year ended 31 March 2018.

“By constantly assessing and managing the risks to our operations and strategy, the Risk Committee ensures that the business can continue to deliver The Workspace Advantage.”

Jamie Hopkins

Chairman of the Investment Committee

20

The Investment Committee met 20 times during the year ended 31 March 2018.

“Owning and investing in the right assets is key to delivering The Workspace Advantage for our customers and enhancing the value of our portfolio for shareholders.”

Maria Moloney

Chairman of the Remuneration Committee

99.7%

New Policy taken to vote at the 2017 AGM with approval of

“Once the Board has determined and agreed the Company’s strategic ambitions, the Remuneration Committee seeks to set a Remuneration Policy which is aligned with the delivery of those ambitions. Our role is to ensure that the remuneration arrangements for Executive Directors and other members of the senior management team appropriately reward performance, as well as offering encouragement to successfully deliver our strategy and create Shareholder value in a responsible manner.”

“The right balance of skills, knowledge and experience on the Board and Executive Committee help us to deliver The Workspace Advantage to all our stakeholders.”

“Delivering The Workspace Advantage requires the Audit Committee to play a key role in ensuring the integrity of financial reporting and the maintenance of a sound internal control system.”

“By constantly assessing and managing the risks to our operations and strategy, the Risk Committee ensures that the business can continue to deliver The Workspace Advantage.”

“Once the Board has determined and agreed the Company’s strategic ambitions, the Remuneration Committee seeks to set a Remuneration Policy which is aligned with the delivery of those ambitions. Our role is to ensure that the remuneration arrangements for Executive Directors and other members of the senior management team appropriately reward performance, as well as offering encouragement to successfully deliver our strategy and create Shareholder value in a responsible manner.”